Pre-order Policy
Hello, Hunters! 💜
Some of our DeepspaceUK merchandise is available exclusively through pre-orders, allowing us to bring special fan-made collections and artist collaborations to life!
As we're a small, volunteer-run fan community, pre-orders help us plan production quantities, work closely with our collaborating artists and prepare merchandise for our fellow Hunters.
Before placing your order, please take a moment to read the information below.
1. What Is a Pre-Order?
A pre-order allows you to purchase merchandise before it is ready for dispatch.
Unlike our in-stock items, pre-order merchandise may still be in production or awaiting delivery from our manufacturers.
This means your order will take longer to arrive.
Each pre-order listing will include the relevant ordering period, expected dispatch timeframe and product details.
2. Pre-Order Period & Availability
Our pre-order collections will generally be available for a limited period.
Once the pre-order window closes, we'll confirm the quantities required and arrange production with our manufacturers.
Please note:
- Pre-order opening and closing dates will be announced for each collection on our Instagram page @deepspaceuk
- Some products may be available in limited quantities
- We cannot guarantee additional stock after the pre-order period ends
- Any subsequent restocks will be announced separately on our Instagram page @deepspaceuk
We recommend placing your order within the advertised pre-order window if you'd like to secure a particular collection.
3. Production & Dispatch
Pre-order items are not ready for immediate dispatch.
After the pre-order period closes, our team will coordinate production, quality checks, packing and shipping.
The expected dispatch timeframe will be stated on each product listing before purchase.
Production and delivery to our team may take additional time depending on the complexity of the merchandise, manufacturing schedules and shipping arrangements.
Please remember that estimated dispatch dates are different from delivery dates.
We'll communicate any significant changes to the expected dispatch schedule.
4. Payment
Full payment, including applicable shipping charges, will be collected when you place your pre-order.
This allows us to confirm your purchase and organise production with our collaborating artists and manufacturers.
Once your order has been placed, you'll receive confirmation through our shop's checkout system.
Please keep your order confirmation for future reference.
5. Pre-Order Cancellations & Refunds
Changed your mind or need to cancel your order?
Please contact us as soon as possible using our official shop contact details.
For standard merchandise purchased online, your statutory cancellation rights generally apply from the time you place your order until 14 days after receiving your goods.
Once an order has been dispatched, we may ask you to follow our usual returns procedure if we are unable to stop the delivery.
Certain genuinely personalised or custom-made items may be excluded from change-of-mind cancellation rights. Any applicable exclusions will be clearly communicated before purchase.
If DeepspaceUK is unable to fulfil your pre-order, we will contact you and arrange an appropriate refund.
Nothing in this policy affects your statutory consumer rights.
Please refer to our Shop Policies page for further details about returns, refunds and replacements.
6. Combined Orders
Planning to order multiple little treasures? ✨
If you purchase pre-order and in-stock items together, we will generally dispatch them in one parcel once all items are available, unless otherwise stated.
This means in-stock merchandise may not be shipped immediately when purchased alongside a pre-order item.
If you would prefer your in-stock items sooner, we recommend placing separate orders.
Separate orders may incur additional shipping charges.
7. Changes & Production Delays
We work closely with our manufacturers and collaborating artists to prepare merchandise as smoothly as possible.
However, occasional production delays can happen due to:
- Manufacturing or printing issues
- Quality checks and product corrections
- Shipping delays from suppliers
- Unexpected circumstances affecting production
If a significant delay occurs, we'll contact affected customers with an updated estimated dispatch timeframe and information about their available options.
If we cannot fulfil your order within the agreed timeframe, you may be entitled to cancel and receive a refund.
We appreciate your patience while we work to deliver your merchandise!
8. Product Previews & Final Merchandise
We sometimes share digital mock-ups, sample photographs and artwork previews before production is complete.
Please note that minor differences may occur between digital previews and the final physical merchandise, particularly in colours, finishes and materials.
We'll do our best to ensure that our product listings accurately represent the merchandise you receive.
Any significant changes to the product's design, specifications or included items will be communicated to affected customers.
Your rights regarding faulty or incorrectly described goods remain unaffected.
9. Shipping & Delivery
Pre-orders are shipped from the United Kingdom once the merchandise has arrived with our team and is ready for dispatch.
Our current standard shipping rates are:
United Kingdom: £4.00
Eligible international destinations (excluding EU countries): £8.00
Unfortunately, we do not currently ship to EU member countries.
Please refer to our Shipping & Delivery page for further information about delivery arrangements, customs and international postage.
10. Customer Responsibilities
To help us process your pre-order smoothly, please ensure that your name, email address and delivery details are correct when placing your order.
If your information changes before dispatch, please contact our team as soon as possible.
We may not be able to update shipping details once a parcel has been dispatched.
Please keep an eye on your email for important order updates, particularly during the production and dispatch period.
11. Need Help?
Have a question about your pre-order?
Please contact the DeepspaceUK team through our official shop support channel, quoting your order number.
We can also be contacted via email at [email protected].
As our community is run by volunteers, we appreciate your patience while we respond to enquiries and prepare orders.
Thank you for supporting our collaborating artists and helping us bring more fan-made creations into the world!
With love,
The DeepspaceUK Team 💜
DeepspaceUK is an independent fan community and is not officially affiliated with or endorsed by Infold Games or the creators of Love and Deepspace.