Privacy Notice
Last updated: 24 October 2026
Hello, Hunters! 💜
At DeepspaceUK, we understand that your personal information is just as important as the little treasures you order from our shop.
We're a UK-based, volunteer-run Love and Deepspace fan community, and we want you to feel comfortable and confident when shopping with us.
This Privacy Notice explains what personal information we collect, how we use it, who we share it with, and how we keep it safe.
1. Who We Are
DeepspaceUK is an independent, UK-based fan community organising events, artist collaborations and merchandise projects.
For personal information collected and used in connection with our Big Cartel shop, the person or organisation operating DeepspaceUK is responsible for handling that information.
Shop: https://deepspaceuk.bigcartel.com
Privacy contact: [email protected]
2. What Information We Collect
When you place an order or contact our team, we may collect:
- Name: To identify and process your order
- Email address: To send order updates and respond to enquiries
- Delivery address and postcode: To ship your merchandise
- Telephone number: If required for delivery or courier arrangements
- Order information: Including purchased items, order numbers, amounts paid and transaction status
- Customer enquiries: Information you share when contacting us about an order
Payments are handled through the payment services connected to our Big Cartel shop.
We may receive payment confirmation and relevant transaction details, but we do not need your full card number or security code to fulfil your order.
3. How We Use Your Information
We use your personal information to:
- Process and fulfil merchandise orders
- Arrange shipping and delivery
- Send order confirmations and important updates
- Respond to customer questions and requests
- Resolve missing, damaged or incorrect orders
- Process refunds or replacements where applicable
- Maintain necessary financial and transaction records
- Prevent fraudulent transactions and protect our shop
We only collect information that is relevant to operating our shop and providing customer support.
4. Our Legal Basis for Using Your Information
Under UK data protection law, we must have a valid reason for processing personal information.
The legal bases we rely on include:
Contractual necessity
We use your name, contact information, order details and delivery address to process and fulfil your purchases.
Legal obligations
We may need to retain certain transaction or financial records to meet applicable legal, accounting or tax requirements.
Legitimate interests
We may use relevant information to respond to enquiries, investigate delivery issues, maintain the security of our shop and prevent fraud, where these interests are not overridden by your rights.
Consent
Where consent is required, such as for optional marketing communications, we will ask for it separately. You may withdraw that consent at any time.
5. Who We Share Your Information With
We do not sell or rent your personal information to advertisers or other organisations.
However, we may need to share relevant information with trusted services involved in operating our shop, including:
- Big Cartel: Our online shop platform
- Payment providers: To process payments and refunds
- Postal and courier services: To arrange merchandise deliveries
- Authorised DeepspaceUK team members: To manage orders, packing, delivery and customer support
- Other service providers: Where necessary for the secure operation of our shop
Only information reasonably necessary for the relevant purpose will be shared.
We may also disclose information where required by law.
6. How We Protect Your Information
We take reasonable steps to protect the personal information entrusted to us.
Access to customer order information is limited to authorised members of the DeepspaceUK team who need it to fulfil orders or respond to enquiries.
We aim to:
- Use appropriate account security measures
- Avoid sharing personal information in public group chats or social media posts
- Keep customer records in appropriately secured systems
- Remove personal information when it is no longer required
- Handle customer details responsibly when preparing shipments
While no online service can guarantee absolute security, we take the privacy of our fellow Hunters seriously.
7. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.
Order and financial records may need to be retained for longer periods to meet legal, accounting or tax requirements.
Customer support enquiries and delivery information will be reviewed and deleted when they are no longer required, subject to any continuing legal or dispute-related obligations.
Our retention decisions take account of the purpose of the information, relevant legal requirements and the need to resolve outstanding orders.
8. International Data Transfers
Our shop uses third-party services, including Big Cartel and payment providers, which may process or store personal information outside the United Kingdom.
Where UK data protection law requires safeguards for international transfers, we will rely on appropriate protections or lawful transfer mechanisms provided by the relevant services.
Information about applicable safeguards can be requested through our privacy contact.
9. Marketing & Social Media
We may share information about new merchandise, artist collaborations and upcoming DeepspaceUK events through our public social media accounts.
Purchasing merchandise does not automatically subscribe you to marketing communications.
If we introduce an email newsletter or optional promotional mailing list, we will explain how you can subscribe and unsubscribe.
We will not use your delivery details to contact you through personal social media accounts for unrelated promotional purposes.
10. Your Privacy Rights
Under UK data protection law, you may have the right to:
- Request access to personal information we hold about you
- Ask us to correct inaccurate information
- Request deletion of your personal information in certain circumstances
- Ask us to restrict how we use your information
- Object to certain types of processing, including processing based on legitimate interests
- Request transfer of eligible information to another provider
- Withdraw consent where we rely on consent
These rights may be subject to legal conditions and exceptions.
You have the right to object to direct marketing at any time.
If you'd like to exercise any of your rights, please contact us using the details provided in this notice.
You can also raise concerns with the UK's Information Commissioner's Office (ICO) at https://ico.org.uk.
11. Cookies & Third-Party Services
Our Big Cartel shop may use cookies or similar technologies to support essential website functionality, checkout and security.
Other cookies or tracking technologies may be used depending on the services and integrations enabled for our shop.
Where required by law, visitors will be given appropriate information and choices about non-essential cookies.
For additional information about Big Cartel's own handling of personal information, please see:
https://www.bigcartel.com/resources/policies/privacy-policy
12. Changes to This Notice
We may occasionally update this Privacy Notice to reflect changes to our shop, the services we use or applicable privacy requirements.
Any updates will be published on this page with a revised date.
Where required, we will notify affected customers about significant changes.
13. Contact Us
Have a question about your personal information or how it's being used?
Please contact the DeepspaceUK team at:
We'll do our best to respond to your enquiry as promptly as possible.
Thank you for trusting us with your orders and for supporting our little community! 💜
With love,
The DeepspaceUK Team 🌟
DeepspaceUK is an independent fan community and is not officially affiliated with or endorsed by Infold Games or the creators of Love and Deepspace.